Terex Corporation Aftermarket Sales & Service Support Associate in Louisville, Kentucky
This team is engaged in all activities associated with the resolution of customer complaints regarding the organization's products or services. This may include/utilize call center and/or customer service resources to investigate customer complaints.
Aftermarket Parts Inside Sales & Service Support
This position is responsible for all areas of sales support and service for Terex Aftermarket Parts Phone Sales: sales orders, documentation, inquiries, troubleshooting, and administrative follow-through from initial phone call to order fulfillment and analysis.
Review orders for required elements of a valid order such as accuracy, pricing, terms and conditions, purchase order numbers (info) from customer and location validation. Release purchase orders upon approval from GBS, ensuring invoicing and parts fulfillment including tracking of shipment as required. Document special requests and assist phone sales team to complete on time.
Provide sales order follow-up, status tracking, delivery dates and shipping methods to customers and phone sales representatives.
Investigate and resolve customer inquiries and complaints, anticipating customers needed, follow-through to resolution.
Communicate daily with Director / Manager / Phone Sales team on booking information, % fill-rate and shipping fulfillment as well as any additional analytics required.
Ensure smooth transition from phone sales team members to order fulfillment to customer reception in order to increase sales.
Other duties as assigned
HS Diploma or GED
2 years’ experience in a customer service or sales environment
MS Office including Intermediate level Excel
Experience working within a parts call center
Location: US-KY Louisville HR
Department: Customer and Product Support
Job ID: 1105
Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!
It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities. Terex will provide reasonable accommodations when requested to enable completion of the on-line employment inquiry form, or, if desired, an alternative method of inquiry. If you need reasonable accommodation, please email GlobalTalentAcquisitions@terex.com for assistance.